Role Overview
Shaping the Future of Last-Mile Delivery Through Learning Excellence Are you passionate about empowering entrepreneurs and driving innovation in Last Mile Delivery? Amazon DSP is seeking a well rounded leader to spearhead our Worldwide Delivery Service Partner (DSP) and Business Coach (BC) Learning initiative-a program that touches thousands of entrepreneurs and millions of customer deliveries daily. The Impact You'll Make Imagine being the architect of learning experiences that transform passionate entrepreneurs into successful business owners. Every day, thousands of DSPs across the globe deliver millions of Amazon packages, each with a smile. Your role will be crucial in ensuring these business owners have the knowledge, tools, and support needed to thrive in the dynamic world of last-mile delivery. Your Mission As the Worldwide Learning Leader for our DSP program, you'll build and execute strategies that enable entrepreneur success across diverse global markets. You'll break down complex business challenges into actionable learning solutions, leverage data to drive decisions, and create scalable programs that evolve with our rapidly growing network. Who You Are You're an analytical powerhouse with a talent for transforming insights into action. You thrive on: Dissecting complex problems to find elegant solutions Building trust across diverse stakeholder groups Influencing and delivering results through others Adapting quickly to changing business dynamics Communicating complex ideas with clarity and precision Why This Role Matters Our DSP program is the backbone of Amazon's last-mile delivery success. Your leadership in learning and development will directly impact: Thousands of small business owners achieving their entrepreneurial dreams Millions of successful customer deliveries every day The continued evolution of Amazon's logistics network The growth and development of our global Business Coach community What Success Looks Like In this role, you'll know you're succeeding when: DSPs consistently grow their businesses and achieve operational excellence Business Coaches effectively support and develop their DSP partners Learning programs drive measurable business impact Global best practices are shared and scaled efficiently Innovation in learning delivery becomes a competitive advantage We're looking for someone who can turn learning initiatives into business results, who sees the potential in every entrepreneur, and who has the analytical mindset to drive continuous improvement. If you're ready to shape the future of last-mile delivery while empowering thousands of business owners worldwide, we want to hear from you. Join us in building something bigger than yourself-a learning ecosystem that powers the success of entrepreneurs around the globe and delivers smiles to millions of customers every day. 1. Strategic Leadership (40%) • \tDevelop and execute global learning strategy • \tDrive innovation in training methodologies • \tLead measurement and optimization of learning outcomes • \tDefine success metrics and track progress • \tEstablish best practices and scale globally 2. Program Development & Execution (30%) • \tOwn end-to-end learning program lifecycle • \tDesign comprehensive training curriculum • \tImplement adult learning principles • \tDrive continuous improvement initiatives • \tManage program budgets and resources 3. Technology & Infrastructure (15%) • \tGuide LMS platform strategy and roadmap • \tOversee technical integrations • \tDrive learning technology innovation • \tEnsure platform scalability and reliability • \tOptimize user experience and engagement 4. Stakeholder Management (15%) • \tPartner with global operations teams • \tAlign with business leadership • \tCollaborate with subject matter experts • \tBuild relationships with DSP community • \tEngage with cross-functional teams Key Competencies Technical Skills • \tData analysis and visualization • \tProgram management methodologies • \tLearning management systems • \tContent development • \tPerformance metrics tracking Leadership Skills • \tStrategic thinking • \tProblem-solving • \tStakeholder management • \tChange management • \tCross-cultural communication BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site....Kickstart your career with Food City with on-the-job experience through our Summer Internship Program! Food City Interns work on meaningful projects... ...seeking a creative and motivated intern to join our Marketing and Creative Services team, supporting both graphic design...
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